Shipping + Handling

All orders include complimentary, insured priority shipping within the United States. Orders are generally processed and shipped within 1-2 business days of purchase. Orders are generally delivered within 1-3 business days.

In the event you would like to arrange special shipment options please contact us here or email us at info@officialcreate.com.

*Please allow additional time for items in our "Personalized" section to be created. Nameplates are generally created within 10-12 business days. Diamond pendants and diamond pinky rings are generally created within 4 weeks. Once completed, items will ship out within 1-2 business days.

*Please allow additional time for all custom made pieces, which includes anything in our "Create Your Own" section. Manufacturing times will vary based on the intricacy of the item's design. A more accurate date of completion will be provided once the custom design inquiry is received and evaluated.  Once completed, items will ship out within 1-2 business days.

Return policy

All regular items (not including personalized or custom pieces, custom engraved pieces and custom sized rings) have a three (3) day return policy upon receipt. If you are not satisfied with your jewelry piece, you must contact us here within three (3) days after the date of delivery for a return authorization and further assistance. If granted, your return must be shipped fully insured with return postage paid by you. A refund will be issued ONLY if the item arrives in the same condition and is accompanied by all accessories as initially shipped. A 10% restocking fee will apply to vintage watches. In some cases, the 10% restocking fee will be waived at the sole discretion of OFFICIAL CREATE LLC. All international sales are FINAL.

All personalized pieces and all custom made pieces are FINAL SALE (this includes any piece purchased in our "Personalized" and "Create Your Own" sections). To ensure accuracy of custom made pieces, a detailed CAD image will be sent for approval where customers will be able to make any design changes before the piece is put into production.

All items that are custom engraved are FINAL SALE (this includes all of our engravable rings and ID bracelet).

All rings that are custom sized are FINAL SALE.

VINTAGE WATCHES

Please keep in mind that you are buying a pre-owned vintage timepiece, and as such, it will often exhibit wear consistent with its age and use. We thoroughly inspect each piece (inside and out) to ensure that the condition is up to our standards prior to sale, all mechanical parts are in working order, and it is keeping time within acceptable standards (unless explicitly noted in the listing). It is important to understand that vintage mechanical watches are not as accurate as quartz watches and will require regular maintenance and care to keep them running in top condition. Due to the antique nature of these collectible pieces, we recommend avoiding all contact with water or moisture as none of our watches are guaranteed to be water resistant.